Privacy Policy

1. Data controller

MINHO FERRAGE TURISMO UNIPESSOAL LDA (NIPC 519 004 906), which operates Quinta dos Ferrage, registered office at Rua dos Ferrage, n.º 5, 4720-126 Ferreiros, Amares, is the controller of the personal data collected on this website under Regulation (EU) 2016/679 (GDPR). Contact: info@ferrage.pt.

2. Personal data collected

Data you send us via forms or by email, phone and WhatsApp: name, email, phone, dates of stay, number of people, occasion and message.

Data required for the stay: guest identification and, by law, the data required to report guests to the competent authorities (document type and number, nationality, date of birth, arrival and departure dates).

Billing and payment data, processed by secure payment providers, without Quinta dos Ferrage having direct access to full card details.

Technical browsing data, only with your consent (see Cookie Policy).

3. Purposes and legal bases

Answering requests and preparing proposals (pre-contractual steps); managing bookings, stays and gift vouchers (performance of contract); invoicing and reporting guests to the authorities (legal obligation); statistics and promotional communications (consent, which you can withdraw at any time); improving our services (legitimate interest).

4. Retention

Data is kept only for as long as necessary for the purposes for which it was collected and for the applicable legal periods: tax and accounting data for 10 years; guest registration data for the legally required period; booking data for the duration of the relationship and the applicable limitation periods. Requests that do not lead to a booking are deleted within 12 months of the last contact.

5. Data of minors

Where data of minors is provided as part of a booking, it is processed under the responsibility of the adult making the booking, who declares that they are authorised to provide it.

6. Recipients

We only share data with the entities strictly necessary: competent public authorities (namely immigration and tax); providers who help us run the website, receive forms and manage bookings; payment providers; and accounting and technical support services, under a duty of confidentiality. Data is never sold or passed on for commercial purposes.

Some providers may be located outside the European Economic Area; in those cases we ensure appropriate safeguards, such as the Standard Contractual Clauses approved by the European Commission.

7. Your rights

You may request access, rectification, erasure, restriction and portability of your data, object to its processing and withdraw your consent by writing to info@ferrage.pt. You may also lodge a complaint with the Portuguese data protection authority, CNPD (www.cnpd.pt).

8. Security

We take appropriate technical and organisational measures to protect personal data against destruction, loss, alteration, disclosure or unauthorised access, including encrypted connections and access control.

9. Forms and spam protection

Our forms use a hidden field and a timing check to block automated submissions. No verification service that sets cookies without your consent is used.

Data sent through the forms is transmitted in encrypted form via Formspree (Formspree, Inc., USA), which forwards it by e-mail to Quinta dos Ferrage. The transfer to the USA is protected by the European Commission's Standard Contractual Clauses.

10. Visitor statistics

To know how many people visit the site and which pages they view, we use Vercel Web Analytics (Vercel Inc., USA). Measurement is anonymous and aggregated: it uses no cookies, stores no identifiers on your device and does not allow you to be identified. The legal basis is our legitimate interest in improving the site.